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Terms of Service

Last Updated: October 7, 2026

Welcome to Intutic! These Terms of Service ("Terms") govern your access to and use of the websites, APIs, sandboxes, dashboard consoles, and services provided by Intutic Community ("Intutic", "we", "us", or "our").

By accessing our services, connecting an active sync-daemon, routing proxy queries, or provisioning a developer workspace, you agree to be bound by these Terms.

1. Use of the Services & Workspace Accounts

To use our active firewall and configuration dashboard, you must register a workspace account. You are responsible for:

  • Maintaining the security of your API keys, sync-daemon tokens, and login credentials.
  • All activities and tool-call overrides executed within your workspace.
  • Ensuring that the agentic workflows governed by your active firewall comply with all applicable local, regional, and national regulations.

2. License and Open Source Boundaries

Our core developer packages (including the CLI, WASM rule SDK, and Valkey memory adapters) are released as open-source software under approved licenses.

  • Commercial Services: The cloud control-plane API endpoints, live dashboard overlays, multi-workspace sync tools, and the Enterprise SaaS features are proprietary to Intutic Community and are licensed only on a commercial tier subscription.
  • You may not attempt to reverse-engineer, bypass licensing limits, or distribute our proprietary packages without authorization.

3. Acceptable Use Policy

You agree not to use the Intutic proxy, gateway, or sandbox features to:

  • Inject malicious instructions, malware, or payload hacks into model execution environments.
  • Run unchecked execution loops that deliberately waste token budgets or overload third-party provider APIs.
  • Violate the terms of service of any linked model provider (e.g. OpenAI, Anthropic, or Google Gemini).

4. Plans, Billing and Renewal

The plan you choose, and how it is billed, is set out on our pricing page and in your order. Prices exclude taxes; we add sales tax, VAT or GST where the law requires it.

  • Self-serve: usage-based. Each governed LLM request is billed at the published rate per 1,000, monthly in arrears through Stripe, with a monthly minimum: if a month's usage comes to less, the difference is added to that month's invoice.
  • Biz Org and Enterprise: a fixed fee, paid monthly or annually in advance, which includes a monthly allowance of governed requests. Requests beyond the allowance are billed monthly in arrears at the published rate, on annual plans too.
  • Self-host: an annual license for a deployment you operate, invoiced annually in advance and payable within 30 days of the invoice. The license covers the term you paid for. When a term ends unrenewed, the software keeps working for 30 days; after that, administrative changes pause until a renewed license is installed, while the software continues to enforce your existing policies.
  • Cloud marketplaces: if you subscribe through AWS or Google Cloud Marketplace, that marketplace bills you under your marketplace agreement, and usage is reported through its metering service.

Automatic renewal. Monthly subscriptions renew every month and annual subscriptions and licenses renew every year, for the same term, at the price then in effect, until you cancel. For a card on file, the renewal is charged to it; otherwise it is invoiced. Before an annual subscription or license renews, we email the billing contact at least 30 days ahead with the renewal date and price.

Cancelling. You can cancel a subscription at any time in Settings › Billing › Manage billing, or by writing to support@intutic.ai. Cancellation takes effect at the end of the current term: you keep the service until then and are not charged again. A Self-host license simply ends when its term does unless renewed.

Refunds. Fees for a term that has started are not refundable, except where the law gives you a right to cancel and be refunded, or where we end the service under section 6 for reasons other than your breach, in which case we refund the unused part of any prepaid fee, pro rata.

5. Disclaimers and Limitations of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. Intutic does not guarantee that the active firewall will prevent all security exploits, loop overruns, or policy non-compliance issues in your agentic workflows.

In no event shall Intutic Community be liable for any lost profits, lost data, or secondary damages resulting from agent execution bugs or tool-call interceptions.

6. Termination

You can delete your workspace and terminate these terms at any time; a subscription you have paid for runs to the end of its term unless you ask us to end it sooner, and section 4 governs refunds.

We may suspend a workspace whose invoice is more than 30 days overdue, after telling the billing contact and giving 10 days to pay, or immediately for malicious abuse of the proxy endpoints. If we end the service for any other reason, we give 30 days' notice and refund the unused part of any prepaid fee.

7. Contact

For legal inquiries, contact support@intutic.ai.